Terms and Conditions

1. Agreement to Terms

By booking, accessing, or utilizing the cleaning services provided by Mason&mint.co, you agree to be bound by these Terms and Conditions. These terms govern your use of our residential cleaning services, including routine home cleaning, deep cleans, and move-in/move-out services for condos and houses. If you do not agree to these terms in their entirety, you may not use our services. Mason&mint.co reserves the right to refuse service to any client who does not comply with these conditions.

2. Service Usage and Client Responsibilities

Clients agree to use Mason&mint.co services lawfully and in accordance with these Terms and Conditions. You are responsible for providing accurate information during booking, ensuring home access on scheduled dates, and maintaining a safe environment for our cleaning team. You agree not to engage in any conduct that could compromise the quality of service, the safety of our team members, or the integrity of your home. Misuse of our services or violation of these terms may result in service termination without refund.

• Providing false or misleading information during the booking process, including inaccurate home details, access instructions, or contact information.
• Failing to provide safe, accessible conditions for our team, including removing hazards, securing pets, or ensuring proper entry to the property on the scheduled service date.
• Attempting to use our services for commercial purposes, reselling our services to third parties, or engaging in any activity that violates applicable laws or infringes upon the intellectual property rights of Mason&mint.co.

3. Limitation of Liability and Service Disclaimer

Mason&mint.co provides cleaning services on an 'as-is' basis. While we employ carefully trained professionals and utilize eco-conscious products, we do not guarantee that our services will be free from all damage, loss, or unforeseen issues. We are not liable for pre-existing damage to your home, structural issues, or damage caused by factors beyond our control. Our liability is limited to the amount paid for the specific service in question. In no event shall Mason&mint.co be liable for indirect, incidental, consequential, or punitive damages. Clients are encouraged to conduct a walkthrough after service completion and report any concerns within 24 hours for prompt resolution.

4. Governing Law, Modifications, and Contact Information

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Mason&mint.co operates, without regard to its conflict of law principles. Any disputes arising from these terms or the use of our services shall be resolved in the appropriate courts of that jurisdiction. Both parties consent to the exclusive jurisdiction and venue of such courts.

Mason&mint.co reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website, and your continued use of our services constitutes acceptance of the updated terms. We encourage you to review these terms periodically. For questions, concerns, or to report violations, please contact us at support@masomint.co or through our website contact form. Our team is committed to addressing your inquiries promptly and professionally.