Privacy Policy

Introduction to Our Privacy Commitment

At Mason&mint.co, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices regarding data collection and usage for our elevated residential cleaning services. We understand that trust is fundamental to our relationship with you, and we take your privacy seriously. By engaging with Mason&mint.co and our website, you acknowledge that you have read and understood this policy. For more information about our premium cleaning services, please visit www.masint-mint.co.

Information We Collect and How We Use It

We collect information to provide you with exceptional cleaning services, process your bookings, communicate with you about your service appointments, and continuously improve our offerings. The information we gather helps us understand your cleaning preferences, schedule services efficiently, and maintain the highest standards of quality and discretion that define Mason&mint.co.

• Information you provide directly: name, email address, phone number, residential address, cleaning preferences, service history, payment information, and any special requests or accessibility requirements for your home.
• Information collected automatically: IP address, browser type and version, device information, pages visited on our website, time and duration of visits, referring website, and usage patterns that help us optimize your experience.
• How we use your information: processing and scheduling cleaning appointments, sending service confirmations and reminders, processing payments securely, responding to inquiries, personalizing your cleaning experience, improving our services and website functionality, and maintaining records for quality assurance and customer service purposes.

Data Protection, Security, and Your Rights

Mason&mint.co is dedicated to protecting your personal data through industry-standard security measures and responsible data handling practices. We respect your rights as a data subject and provide you with control over your information. We do not sell your personal data to third parties, and we only share information when necessary to deliver our services or as required by law.

• Data sharing practices: We may share your information with our trained cleaning team members who service your home, payment processors for secure transaction handling, and service providers who assist with scheduling and communication. We may also disclose information if required by law, court order, or to protect the safety and rights of our clients and team members.
• Security measures: We employ encryption protocols for sensitive data transmission, secure password protection for account access, regular security audits, restricted access to personal information, and compliance with industry best practices to prevent unauthorized access, alteration, or disclosure of your data.
• Your rights: You have the right to access your personal data, request corrections to inaccurate information, request deletion of your data (subject to legal obligations), opt out of marketing communications, and withdraw consent for data processing. To exercise these rights, please contact our privacy team at the address provided in Section 4.

Policy Updates and Contact Information

Mason&mint.co may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy regularly to stay informed about how we protect your information. Any material changes will be communicated to you via email or through prominent notice on our website. Your continued use of our services following such updates constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at privacy@masint-mint.co or by mail at Mason&mint.co Privacy Team, [Your Business Address]. We are committed to addressing your privacy concerns promptly and thoroughly. For general inquiries about our cleaning services, please visit www.masint-mint.co or call our client services team.